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Day 3: Web Content - What Not To Say, What To Say, What To Do

When designing messages for your website, follow these basic rules.

While working on the messaging for the participants in our 10-Day Makeover, we thought of a few basics that needed to be mentioned again. Without any lecture to bore you, we present 36 reminders for effective website content:

What Not To Say
    Your call is very important to us.
    We sell everything.
    360-degree
    We’d like to help, but...
    Under Construction
    Grok
    No. 1 or the best
    Welcome
    Pleased to
    Next-generation
    World-class
    Your pain
    Robust
    Proud to
    Cutting-edge
    Groundbreaking
    Website Tonight
    Industry standard
    Best of breed
    Get back to you
    Enterprise-wide
    Breakthrough
    Turnkey
    In today's competitive market...
    Ecosystem

You should also avoid writing a book when a sentence will do.

What To Say
    Buy our product
    Get these benefits
    Why you should trust us
    Here is how it works
    Do this: 1, 2, 3.

Your website should provide the context of your offer, like who it is meant for, when it is appropriate, etc.

 

 

What To Do
    Respond quickly
    Deliver quickly
    Be honest
    Be organized


The final thing you ought to do is to be communicate your real value. It may be hard to describe your value. Here is an example of how we upgraded the value description for Great White Bottling:

OLD CONTENT

Home Page
    About Us
    Our Newsletter
    Got Dough?
    Contact Sales
    Contact Warranty
    Shipping & Returns
    RSS Syndication

NEW CONTENT

Home Page
    Warranty Processing
    Custom Manufacturing
    Private Labeling
    Spa & Resort Supplies
    Cleaners & Conditioners
    Wonder Dough for Kids
    About Us

Note that each item in the outline becomes a page. The old navigation said very little about the company's value. The new outline communicates more about what they do and helps to position them in the customer's mind and in the market.

As you might imagine, creating a new content outline for a company's website requires research, discussion, and eventually testing. If you would like us to help you upgrade the content on your website, please complete the form above.

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